Service / Help Desk
When it comes to user support, BRAPIS works in a unique way.
When it comes to user support, BRAPIS works in a unique way.
With a team focused on solving this type of problem, we work with the goal of delivering a complete solution and not just the immediate fix of a problem, the well-known "firefighting" approach.
Aligned with the working methodologies of the ITIL and COBIT frameworks, BRAPIS works by delivering solutions that structurally identify the real source of problems and, in addition to correcting them immediately so that work does not stop, acts on the root cause, ensuring that certain problems do not recur.
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"Using renowned tools like LogMeIn and DeskManager, we are able to deliver an effective and timely solution to our clients; our numbers prove it."
With the tools we have at our disposal, BRAPIS Service Desk delivers more than just customer support. We deliver a true vulnerability analysis of your IT environment and a differentiated service model.
With BRAPIS' Service Desk you will have:
Real-time virus threat control
update
OF INSTALLED software
Software inventory
Computer performance alerts
Alert: Failure in key services
Customer service via WhatsApp
SLA control
Automated approval workflow
Real-time reports
